PRIVACY POLICY
Effective Date: 03/04/2023
Last Updated: 02/12/2025
Lupine Development & Consulting LLC (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and SMS communications in compliance with applicable U.S. telecommunications regulations, including 10DLC requirements.
1. How We Collect Your Personal Information
We collect personal information through the following methods:
- Contact forms submitted through our website
- Direct email correspondence
- Phone calls and SMS/text messaging
- Project intake forms and consultation requests
- In-person meetings and offline interactions
- Cookies and analytics tools that collect website usage data
- Voluntary submission of documents, plans, contracts, or project materials
We collect only information necessary to provide architectural, design, permitting, consulting, and related professional services.
2. What Personal Information We Collect
Depending on your interaction with us, we may collect:
- Full name
- Email address
- Phone number
- Mailing address
- Project property address
- Business name (if applicable)
- Payment or billing information (processed through secure third-party providers)
- Communications history (including call logs, voicemail recordings, and text message history)
- IP address and website usage data
We do not knowingly collect sensitive personal data such as medical records, biometric data, or government-issued identification numbers unless required for specific regulatory filings or legal compliance.
3. How We Use Your Personal Information
We use collected personal information to:
- Respond to inquiries and consultation requests
- Provide architectural, design, and consulting services
- Communicate regarding project status, scheduling, documentation, and coordination
- Send transactional communications via phone, email, or SMS
- Maintain records of communications for compliance, documentation, and quality control
- Improve our website and service offerings
- Fulfill contractual obligations
- Comply with applicable laws and regulatory requirements
We do not use personal information for unsolicited marketing campaigns.
4. How, Why, and What Personal Information We Share With Third Parties
We may share limited personal information with:
- Engineering consultants and design professionals engaged on your project
- Government agencies and permitting authorities as required
- Payment processors for billing transactions
- Cloud service providers that securely store communications and project data
- Legal or regulatory authorities when required by law
We do not sell personal information.
We do not share, sell, rent, or transfer SMS consent or phone numbers to any third party or affiliates for marketing purposes.
We share only the minimum necessary information required to fulfill professional services.
5. SMS Communications and Consent
By providing your phone number through our website, intake forms, contracts, email correspondence, or direct communication, you consent to receive project-related and service-related SMS communications from Lupine Development & Consulting LLC.
SMS communications are used for:
- Project coordination
- Scheduling updates
- Document notifications
- Client and vendor communication
- Service-related responses to inquiries
Message frequency varies based on project activity.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact us at info@lupinedctx.com.
SMS consent and phone numbers will never be shared or sold to any third party or affiliates for marketing purposes.
6. Data Security
We implement appropriate technical and administrative security measures to protect your personal information. Access to personal data is limited to authorized individuals who require access to perform their professional responsibilities and who are required to maintain confidentiality.
7. Logging of IP Address
We log IP addresses and related technical data when you use our contact form, leave comments, or browse our website for purposes including security monitoring, fraud detection, and compliance with legal requirements.
8. Your Rights
You have the right to:
- Access: Request a copy of the information we hold about you
- Correction: Request that we correct any inaccuracies
- Deletion: Request deletion of your information, subject to legal and contractual retention requirements
- Opt-Out: Unsubscribe from marketing emails by using the unsubscribe link provided in such communications
To exercise these rights, contact us at info@lupinedctx.com.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website performance. You may configure your browser settings to refuse cookies; however, certain website functions may be affected.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the revision date will be updated accordingly.
11. Contact Information
If you have any questions regarding this Privacy Policy or our data practices, please contact:
Lupine Development & Consulting LLC
info@lupinedctx.com
(512) 522-3269
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.